3. What are the most important challenges (e.g., compatibility, security, affordability) of
Falcon’s global ICT operations? (List at least three potential challenges and explain how to cope with these challenges.)
It’s case study I need answer for the third question
3. What are the most important challenges (e.g., compatibility, security, affordability) of Falcon’s global ICT operations? (List at least three potential challenges and explain how to cope with these challenges.)
The name of the book: The Essentials of Supply Chain Management: New Business Concepts and Applications.
ISBN: 9780134036441
Chapter 9 Number 336-339
enough to sustain its competitive advantagManagement ChallengesTo deal with the aforementioned dilemmas, Wendy Mcdonald, Executive V.P. ofthe Supply Chain Planning for Falcon, has assembled her management taskforcegroup, including managers from the departments of sales and marketing, informationtechnology (IT), and logistics. One of the intriguing options brought up by thesemanagers is the outsourcing of its ICT solutions. Wendy grabs her pad of yellow stickynotes and then starts jotting down the potential pros and cons of ICT outsourcing afterher taskforce group’s most recent brainstorming session before she pondering it further.This is her list of discussion points:Advantage of ICT OutsourcingDisadvantages of ICT OutsourcingCost savingsLack of controlImproved cash flowLack of flexibilityQuicker customer responsePotential loss of core competencyImmediate access to the latest technologyDifficulty in customizing servicesReduced risk of information technologyInstability and lengthier learning curve forobsolescenceunderstanding customer needsBecause Wendy is unsure of the accuracy of this list and her managers continue toargue about the prospect of ICT outsourcing, she still gets confused and is undecidedabout Falcon’s future course of action.338 Chapter 9: Logistics IntermediariesDiscussion Questions1. Which decision criteria have to be considered before making an ICT investment(in-housing) or outsourcing decision?2. Which of the listed pros and cons of ICT outsourcing are inaccurate ormisleading, if any?3.What are the most important challenges (e.g., compatibility, security.affordability) of Falcon’s global ICT operations? (List at least three potentialchallenges and explain how to cope with these challenges.)the right ICT s
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