Select a data collection questionnaire or tool that has been
designed by a healthcare organization to obtain feedback on their overall
effectiveness or the effectiveness of a particular information system within
the organization. These may be questionnaires that are administered online or
in paper form.
There are several ways to find such questionnaires. For
example, they may appear in a journal article reporting on their use. To locate
such instruments, search the Kaplan Library business database on business
evaluation topics that may be of interest to you or on the names of particular
organizations that might be of interest to you. Some other possible sources of
instruments or information about instruments include:
Survey Instruments in IS:
http://www.quantisoft.com/Industries/OrganizationalEffectiveness.htm
Holistic Organizational Effectiveness Surveys – Quantisoft
www.quantisoft.com
Holistic organizational effectiveness surveys assessing and
increasing organization performance
ETS Test Collection. http://www.ets.org/test_link/about
Test Link: About the Test Collection – ETS Home
www.ets.org
The Test Collection at ETS is a database of more than 25,000
tests and other measurement devices, most of which were created by authors
outside ETS.
Spend some time reviewing the mission and goals of the
organization you select so that you understand what they are trying to
accomplish and why the questionnaire was used for evaluation. The names (and
sources) of the instrument and the company in which it has been used should be
included in your work.
Analyze the instruments to determine the following:
Who is likely to receive and complete the questionnaire, and
who is not? (Be sure to identify and briefly describe the organization in which
the instrument has been used.)
Why has the organization created the questionnaire or
survey? Is it valid for this purpose?
How difficult will it be for someone to analyze the answers?
What is likely to be learned from answers submitted?
What effect are the answers likely to have on the
organization? What role would this information play in improving the
organization’s effectiveness?
Finally, describe how you would redesign the survey and
explain how your revisions would improve it.
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