1) Distrust, disrespect, and animosity pertain to whichcomponent of indirect costs associated with mismanagedorganizational stress?
A. Quality of work relations
B. Participation and membership
C. Performance on the job
D. Communication breakdowns
2) Inventory shrinkages and accidents pertain to which component ofdirect costs associated with mismanaged organizational stress?
A. Employee conflict
B. Performance on the job
C. Loss of vitality
D. Communication breakdowns
3) Thousands of equal-pay lawsuits have been filed, predominantlyby ___________ since the Equal Pay Act of 1963 was passed
A. women
B. African Americans
C. the elderly
D. Americans with disabilities
4) What term refers to those actions appropriate to overcome theeffects of past or present policies, practices, or other barriersto equal employment opportunity?
A. Reparation
B. Emancipation
C. Desegregation
D. Affirmative action
5) In the employment context, _______________ can be viewed broadlyas giving an unfair advantage or disadvantage to the members of aparticular group in comparison with the members of other groups
A. ethnocentrism
B. discrimination
C. seniority system
D. race norming
6) Thousands of equal-pay suits have been filed, predominantly by___________ since the Equal Pay Act of 1963 was passed
A. women
B. African Americans
C. the elderly
D. Americans with disabilities
7) Which of the following observations is correct?
A. Diversity is problem focused, and affirmative action isopportunity focused
B. Diversity is government initiated, and affirmative action isvoluntary
C. Diversity is proactive, and affirmative action is reactive
D. Diversity is quantitative, and affirmative action isqualitative
8) Which of the following would you associate with managingdiversity?
A. Government initiated
B. Assumes integration
C. Internally focused
D. Quantitative
9) “To be the world’s best quick-service restaurant” is an exampleof what?
A. Organizational charter
B. Standard operating procedure
C. Code of ethics
D. Vision statement
10) _________ is a job analysis method that lists tasks orbehaviors and involves workers rating each task or behavior interms of whether or not it is performed. If the task is performed,workers also rate the frequency, importance, level of difficulty,and relationship to overall performance
A. Job performance
B. Structured questionnaires
C. Interviews
D. Critical incidents
11) Recruitment begins by specifying _____, which are the typicalresults of job analysis and workforce planning activities
A. human resource requirements
B. strategic imperatives
C. succession plans
D. affirmative action candidates
12) The step following recruitment is _____, which is basically arapid, rough selection process
A. an orientation
B. an initial screening
C. a suspension
D. a workforce plan
13) During the _____ stage, it is most important to select themanagers who can develop stable management systems to preserve thegains achieved during the embryonic stage
A. mature
B. high-growth
C. aging
D. embryonic
14) Increasing an individual’s employability outside the companysimultaneously increases his or her job security and desire to staywith the current employer. What is this known as?
A. Training paradox
B. Pygmalion effect
C. Distributed practice
D. Massed practice
15) Which is a characteristic of the most effective trainingpractices?
A. Training starts at the bottom of the organization
B. Training is part of the corporate culture
C. Training is evaluated by checking participant reactions
D. Little time is spent assessing training needs
16) Which analysis is helpful in determining the special needs of aparticular group, such as older workers, women, or managers atdifferent levels?
A. Individual
B. Operations
C. Demographic
D. Organization
17) Providing adequate resources to get a job done right and ontime, and paying careful attention to selecting employees, areparts of
A. employee welfare
B. grievance management
C. performance appraisal
D. performance facilitation
18) This can be thought of as a compass that indicates a person’sactual direction as well as a person’s desired direction.
A. Management by objectives
B. Forced distribution
C. Central tendency
D. Performance management
19) What would you call a meeting that is typically done once ayear to identify and discuss job-relevant strengths and weaknessesof individuals or work teams?
A. performance appraisal
B. performance facilitation
C. performance encouragement
D. performance standard
20) When managing careers, what should organizations do?
A. Plan for shorter employment relationships
B. Focus primarily on employee needs and aspirations
C. Allow employees to structure work assignments
D. Focus on and recognize career stages that employees gothrough
21) A sequence of positions occupied by a person during the courseof a lifetime is characteristic of what type of career?
A. Subjective
B. Objective
C. Specific
D. General
22) In the new world of career management, the primary goal is toprovide which of the following for employees?
A. Rising aspirations
B. Executive ranking
C. Psychological success
D. Time off when they need it
23) At a broad level, _____ includes anything an employee valuesand desires that an employer is able and willing to offer inexchange for employee contributions
A. a competency-based pay system
B. an employee stock ownership plan
C. an organizational reward system
D. a merit-pay method
24) This benefit, tied mostly to profitability and promising betterjob security, but not guaranteeing it, is at the center of theevolving bonus system
A. Contribution-based pay
B. Competency-based pay
C. Skill-based pay
D. Flexible pay
25) Financial rewards include direct payments plus indirectpayments in the form of what?
A. Individual equity
B. Corporate compensation
C. Spot awards
D. Employee benefits
26) Which law offers full coverage for retirees, dependentsurvivors, and disabled persons insured by 40 quarters of payrolltaxes on their past earnings or earnings of heads ofhouseholds?
A. Federal Unemployment Tax Act
B. Social Security Act
C. Workers’ compensation
D. Employee Retirement Income Security Act
27) Plans are known as _____ when the employees share in the costof the premiums
A. share-based
B. contributory
C. distributive
D. peer participating
28) Which type of justice refers to the quality of interpersonaltreatment that employees receive in their everyday work?
A. Interactional
B. Informational
C. Distributive
D. Blind
29) Procedural justice affects citizenship behaviors by influencingemployees’ perceptions of _____, the extent to which theorganization values employeesâ general contributions and cares fortheir well being.
A. due process
B. management accessibility
C. indirect compensation
D. organizational support
30) When companies discover they can communicate better with theircustomers through employees who are similar to their customers,those companies then realize they have increased their _____diversity.
A. primary
B. secondary
C. internal
D. external
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