HRM 531 Final Exam 3030 100%

1) Distrust, disrespect, and animosity pertain to which componentof 
indirect costs associated with mismanaged organizationalstress?

A. Quality of work relations

B. Participation and membership

C. Performance on the job

D. Communication breakdowns

2) Inventory shrinkages and accidents pertain to which componentof 
direct costs associated with mismanaged organizational stress?

A. Employee conflict

B. Performance on the job

C. Loss of vitality

D. Communication breakdowns

3) Thousands of equal-pay lawsuits have been filed, predominantlyby ___________ since the Equal Pay Act of 1963 was passed

A. women

B. African Americans

C. the elderly

D. Americans with disabilities

4) What term refers to those actions appropriate to overcome theeffects
of past or present policies, practices, or other barriers toequal 
employment opportunity?

A. Reparation

B. Emancipation

C. Desegregation

D. Affirmative action

5) In the employment context, _______________ can be viewed broadlyas 
giving an unfair advantage or disadvantage to the members ofa 
particular group in comparison with the members of other groups

A. ethnocentrism

B. discrimination

C. seniority system

D. race norming

6) Thousands of equal-pay suits have been filed, predominantly by___________ since the Equal Pay Act of 1963 was passed

A. women

B. African Americans

C. the elderly

D. Americans with disabilities

7) Which of the following observations is correct?

A. Diversity is problem focused, and affirmative action isopportunity focused

B. Diversity is government initiated, and affirmative action isvoluntary

C. Diversity is proactive, and affirmative action is reactive

D. Diversity is quantitative, and affirmative action isqualitative

8) Which of the following would you associate with managingdiversity?

A. Government initiated

B. Assumes integration

C. Internally focused

D. Quantitative

9) “To be the world’s best quick-service restaurant” is an exampleof what?

A. Organizational charter

B. Standard operating procedure

C. Code of ethics

D. Vision statement

10) _________ is a job analysis method that lists tasks orbehaviors and
involves workers rating each task or behavior in terms of whetheror 
not it is performed. If the task is performed, workers also ratethe 
frequency, importance, level of difficulty, and relationship tooverall 
performance

A. Job performance

B. Structured questionnaires

C. Interviews

D. Critical incidents

11) Recruitment begins by specifying _____, which are the typicalresults of job analysis and workforce planning activities

A. human resource requirements

B. strategic imperatives

C. succession plans

D. affirmative action candidates

12) The step following recruitment is _____, which is basically arapid, rough selection process

A. an orientation

B. an initial screening

C. a suspension

D. a workforce plan

13) During the _____ stage, it is most important to select themanagers 
who can develop stable management systems to preserve the gainsachieved
during the embryonic stage

A. mature

B. high-growth

C. aging

D. embryonic

14) Increasing an individual’s employability outside thecompany 
simultaneously increases his or her job security and desire to staywith
the current employer. What is this known as?

A. Training paradox

B. Pygmalion effect

C. Distributed practice

D. Massed practice

15) Which is a characteristic of the most effective trainingpractices?

A. Training starts at the bottom of the organization

B. Training is part of the corporate culture

C. Training is evaluated by checking participant reactions

D. Little time is spent assessing training needs

16) Which analysis is helpful in determining the special needs ofa 
particular group, such as older workers, women, or managers atdifferent
levels?

A. Individual

B. Operations

C. Demographic

D. Organization

17) Providing adequate resources to get a job done right and ontime, 
and paying careful attention to selecting employees, are partsof

A. employee welfare

B. grievance management

C. performance appraisal

D. performance facilitation

18) This can be thought of as a compass that indicates a person’sactual direction as well as a person’s desired direction.

A. Management by objectives

B. Forced distribution

C. Central tendency

D. Performance management

19) What would you call a meeting that is typically done once ayear to 
identify and discuss job-relevant strengths and weaknessesof 
individuals or work teams?

A. performance appraisal

B. performance facilitation

C. performance encouragement

D. performance standard

20) When managing careers, what should organizations do?

A. Plan for shorter employment relationships

B. Focus primarily on employee needs and aspirations

C. Allow employees to structure work assignments

D. Focus on and recognize career stages that employees gothrough

21) A sequence of positions occupied by a person during the courseof a lifetime is characteristic of what type of career?

A. Subjective

B. Objective

C. Specific

D. General

22) In the new world of career management, the primary goal is toprovide which of the following for employees?

A. Rising aspirations

B. Executive ranking

C. Psychological success

D. Time off when they need it

23) At a broad level, _____ includes anything an employee valuesand 
desires that an employer is able and willing to offer in exchangefor 
employee contributions

A. a competency-based pay system

B. an employee stock ownership plan

C. an organizational reward system

D. a merit-pay method

24) This benefit, tied mostly to profitability and promising betterjob 
security, but not guaranteeing it, is at the center of theevolving 
bonus system

A. Contribution-based pay

B. Competency-based pay

C. Skill-based pay

D. Flexible pay

25) Financial rewards include direct payments plus indirectpayments in the form of what?

A. Individual equity

B. Corporate compensation

C. Spot awards

D. Employee benefits

26) Which law offers full coverage for retirees, dependentsurvivors, 
and disabled persons insured by 40 quarters of payroll taxes ontheir 
past earnings or earnings of heads of households?

A. Federal Unemployment Tax Act

B. Social Security Act

C. Workers’ compensation

D. Employee Retirement Income Security Act

27) Plans are known as _____ when the employees share in the costof the premiums

A. share-based

B. contributory

C. distributive

D. peer participating

28) Which type of justice refers to the quality of interpersonaltreatment that employees receive in their everyday work?

A. Interactional

B. Informational

C. Distributive

D. Blind

29) Procedural justice affects citizenship behaviors byinfluencing 
employees’ perceptions of _____, the extent to which theorganization 
values employees’ general contributions and cares for their wellbeing.

A. due process

B. management accessibility

C. indirect compensation

D. organizational support

30) When companies discover they can communicate better withtheir 
customers through employees who are similar to their customers,those 
companies then realize they have increased their _____diversity.

A. primary

B. secondary

C. internal

D. external