MGT 230 100% Correct Answers

1) Planning involves which of the following?

A. Analyzing current situations

B. Determining rewards for goals achievement

C. Motivating employees

D. Implementing necessary changes

2) _______ is specifying the goals to be achieved and deciding inadvance the appropriate actions needed to achieve those goals.

A. Staffing

B. Leading

C. Organizing

D. Planning

3) Advances in genetic engineering and biotechnology are expectedto
produce some food products that will become available year-roundeven in
northern climates. These changes will provide grocers with an
opportunity to reduce their shipping costs while at the sametime,
offering fresher produce to their customers. These advances arean
example of changes in the

A. technological environment

B. economic environment

C. political environment

D. ecological environment

4) _________ trends regarding how people think and behave havemajor
implications for management of the labor force, corporatesocial
actions, and strategic decisions about products and markets.

A. Psychological

B. Economic

C. Technological

D. Societal

5) Which of the following is a step in the decision-makingprocess?

A. Generating an idea

B. Good business planning

C. Evaluating the decision

D. Delegating a task

6) Which is a step in the decision-making process?

A. Resolving and reducing conflict

B. Making the choice

C. Using the lack of structure

D. Delegating a task

7) The targets or ends the manager wants to reach are called

A. goals

B. missions

C. visions

D. strategies

8) In the _______________ stage of the planning process, managersshould
weigh the advantages, disadvantages, and potential effects ofeach
alternative goal and plan

A. goal and evaluation

B. goal and plan selection

C. implementation

D. alternate goals and plans

9) Tactical planning would include which of the following?

A. Profit goals

B. Design, test, and install the equipment needed to produce a newproduct line

C. Human resources requirements

D. Return on investment

10) The internal analysis component of the strategic managementprocess assesses the organization’s

A. performance levels

B. competitors

C. industry growth rate

D. product substitutions in the market

11) Suppose you face a question regarding how to handle adefective
piece of equipment that your company sold. To tell the customerwould
cost you a substantial amount of money, but if the equipment fails,it
could lead to serious injury of the customer. You decide todisclose the
defect and suggest alternatives to eliminate the risk of injury.This
decision employs which ethical approach?

A. Universalism

B. Egoism

C. Relativism

D. Virtue ethics

12) Your organization faces an ethical question. There has beena
problem with your accounting process that has resulted in lowerprofits
being reported than were actually earned. You are attending ameeting
where senior management is deciding how to handle the situation.The
people at the table have varying views of what action to take andwhy.
John wants to report the error immediately because he believes thatit
is the right thing to do and that will keep them all out of jail.Bruce
wants to report the error because it is the honest thing to do.After
hearing his colleagues’ opinions, Carlos says he wants to reportthe
error as well because he believes the group is right. Carlos isusing
which ethical system for his decision making?

A. Universalism

B. Relativism

C. Utilitarianism

D. Virtue ethics

13) In the study by Lawrence and Lorsch, companies in complex,dynamic
environments developed _____ levels of differentiation; and _____levels
of integration

A. low; low

B. high; high

C. low; high

D. high; low

14) An aspect of the organization’s internal environment created byjob specialization and the division of labor is called

A. differentiation

B. integration

C. division of labor

D. specialization

15) An organization with departmentalization that groups unitsaround products, customers, or geographic regions is called a

A. divisional organization

B. centralized organization

C. matrix organization

D. functional organization

16) Which of the following statements about matrix organizations istrue?

A. A matrix organization is the same as a functionalorganization

B. A matrix organization is the same as a product organization

C. A matrix organization is a hybrid of the functional anddivisional organizational forms

D. A matrix organization is considered out-of-date compared to theorganic organization

17) An organization with departmentalization that groups unitsaround products, customers, or geographic regions is called a

A. centralized organization

B. matrix organization

C. virtual organization

D. divisional organization

18) Sports International (SI) began business by making shoesfor
athletes. They soon expanded into making shoes for non-athletic
purposes. They now manufacture and distribute clothing,sporting
equipment, and protective sports gear worldwide. They are
departmentalized by products sold to serious athletes, productssold to
“weekend” athletes and products sold to sports teams. SI hasutilized
which form of departmentalization?

A. Geographic

B. Customer

C. Functional

D. Matrix

19) The trait known as leadership motivation suggests that greatleaders

A. can motivate others to work hard

B. can motivate others to become leaders

C. can motivate others to join

D. want to lead

20) A leadership perspective that attempts to identify whateffective
leaders do and the behaviors they exhibit is referred to as the

A. behavioral approach

B. trait approach

C. transformational leadership

D. strategic approach

21) __________ leadership invites colleagues at the same level tosolve problems together

A. Horizontal

B. Collegial

C. Lateral

D. Linear

22) Leaders who relate to others to serve their needs and enhancetheir
personal growth while strengthening the organization are knownas

A. lateral leaders

B. shared leaders

C. bridge leaders

D. servant-leaders

23) The basic goal of managing diversity is to:

A. treat all people the same

B. increase the numbers of minorities in business

C. enhance organizational cohesiveness

D. understand and value employee differences

24) Future trends in the labor force include a

A. smaller labor force

B. more experienced labor force

C. more homogenous labor force

D. younger labor force

25) Behavior that gives purpose and meaning to organizations, whileenvisioning and creating a positive future, is known as

A. strategic leadership

B. supervisory leadership

C. organizational leadership

D. task leadership

26) The correspondence between actions and words that includecharacteristics such as honesty and credibility is known as

A. drive

B. self-confidence

C. knowledge of the business

D. integrity

27) Owners from two businesses have asked you which type ofcontrol
system they should utilize. To help you make your decision, theyhave
each provided a brief description of their organization. AlphaOmega,
Inc., is a large corporation built in the 1950s. They producechemical
concentrates for industrial cleaning. Their organization uses astrict
set of rules and regulations with their workforce. They have theability
to track a large amount of data using statistical techniques.
Mid-Atlantic Health is a regional medical center. They want to usea
control system that will allow them to tie pricing of servicesand
profits to specific services in the medical center. The controlsystems
that should be used in the scenarios above were developed by

A. William Ouchi

B. Xerox

C. Frederick Taylor

D. Motorola

28) Your manager is speaking to a group of employees about aproblem in
your department. Employees are not complying with the rulesregarding
clocking in and clocking out each day. The rules in this situationare
very important as employees will not receive their correct pay ifthe
clocking procedures are not followed. There are three suggestionsbeing
considered to address this problem.

1. Employees will be monitored at the entrance during shift changesto make sure that each complies with the procedure.

2. Reports will be reviewed at the end of each pay period. The
reports will contain data tracking the number of employees notcomplying
with the procedures each shift. Employees violating the procedurewill
be counseled to correct the problem.

3. A new procedure will be developed describing an easierprocedure
for employees to follow. Training will be conducted so thateach
employee knows the policy and the procedure before it isenacted.

Option 1 describes which approach to bureaucratic control?

A. Feedback

B. Concurrent

C. Feedforward

D. Market

29) Suppose you are interviewing the CEO of a large company. TheCEO is
telling you about his or her job as a manager and how he or shespends
time. Using the description below, which function of management isthe
CEO most likely describing in this example?

“My job, for some part of each day, is to empower our employees tothink
of things in new and different ways, not just to come to workand
complete the tasks on a list.”

A. Organizing

B. Leading

C. Controlling

D. Decision making

30) Suppose you are interviewing the CEO of a large company. TheCEO is
telling you about his or her job as a manager and how he or shespends
time. Using the description below, which function of management isthe
CEO most likely describing in this example?

“Every six months or so, my senior management team and I meet todiscuss
the goals that will be achieved over the next year, three years,and
beyond. We then make sure we are clear on who will takeresponsibility
to see that the appropriate actions are undertaken to achieve ourgoals
within the time frame we set.”

A. Planning

B. Organizing

C. Leading

D. Decision making