Organizational Performance Assessment Results
Introduction
This report identifies the relative effectiveness of the internal structures and processes of your organization. It is based
on a total of 31 employee responses to the Organizational Performance Assessment (OPA) that was completed on
04/12/2013.
Rationale For Measures Used
Embedded within the OPA are twenty measures that are used to identify your organization’s relative level of effectiveness
when compared to other organizations. Each of the measures is associated with organizations that are highly effective in
terms of employees’ motivation to accomplish the goals of the organization, organizational productivity, and employee
commitment and morale.
This Analysis of Measures includes three sections. Section 1, Internal Structures and Processes, summarizes the
performance of your organization based on ten measures that are associated with key features of the product-serviceprofit
chain within an organization. All ten measures embedded in Section 1 have been empirically validated using
confirmatory factor analysis based on structural equation modeling (SEM) applications on repeated samples and
demonstrated to be valid. Section 2 of this report, Support Activities, includes seven measures related to organizational
support functions that are key to enabling production employees to get their work accomplished. Finally, Section 3,
Outcome Measures, consists of three general measures of overall organizational effectiveness. The relative effectiveness
of each of the measures in these three sections is based on employee ratings.
It has taken over 20 years of research with over 20,000 working adults as well as employees who worked in more than
300 organizations in business, not-for-profit, and government agencies to derive the measures included in the OPA.
Results of our research using these measures have been published in scientific, peer reviewed journals.
The Product-Service-Effectiveness…