Paper #1
ITS 631 Paper #1 (Chapters 1 – 4)
20 Points Possible
Open Textbook and Resources
Individual Effort Only!
APA format is required – USE THE APA TEMPLATE.
Each question below must be addressed in your paper. Use an in-text heading to identify each question (Do not restate the question as the heading-use a topic heading instead). Each question must also be supported with appropriate APA-formatted citations which match full references at the end of the paper. All references should be current from the years 2015 to present day. Each section should be at least 2-3 paragraphs in length.
Referring to chapters 1 and 3 of the course text specifically regarding Operations Management and Operations Strategy, review and compare the two sources below and then address the following questions in your paper:
UCISA. (2019). Introducing service operation. Retrieved from http://www.dphu.org/uploads/attachements/books/books_5021_0.pdf
Lindros, K. (2017, July). What is IT governance? A formal way to align IT & business strategy. Retrieved from https://www.cio.com/article/2438931/governanceit-governance-definition-and-solutions.html
Identify and discuss 2 differences between operations management as identified in the course text, and IT operations management
Discuss the need for alignment between business and IT strategy
Discuss the challenges in aligning business and IT strategy
Provide a concluding statement addressing your views on the value of IT operations management and strategic alignment
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