Performance Improvement – Factors, Solutions, Intervention,
& Evaluation
Read the following scenario and respond to the questions
that follow.
The workers on the assembly line of the WizzyWats factory
were not identifying defective components correctly, as the items passed their
stations. This led to an increase in defective products, a loss of production,
and a frustrated management team.
The company hired a consultant to monitor the workflow, but
the consultant was unable to locate any problems with the machines or the speed
of the line. Therefore, the only conclusion identified, related to the workers’
level of alertness and fatigue. Based on this conclusion, the consultant made
two recommendations:
1. Comfortable
chairs were added to the assembly line.
2. Timely
breaks were scheduled for the workers.
Over a period of time, these interventions did not produce
any significant change in production. Workers still failed to identify
defective components properly.
1. What
factors could be included in this study that were overlooked by the consultant?
2. Select a
solution and decide which level of intervention seems most appropriate for
implementing your solution.
3. State the
reasons for your selection and describe what that intervention might look like.
4. How would
you evaluate your intervention to know that you were successful?
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